I design practical solutions that make information, systems, and processes easier to understand and use.
Featured Projects
The projects below include learning experiences, documentation, workflow improvements, product concepts, and independent work that demonstrate how I identify friction, organize complexity, and turn ideas into useful resources.
Building a Jira Job Search Tracker and Complete Learning Series
I designed a customizable Jira system for managing job opportunities, application activities, interviews, and follow-ups. I then turned the project into a complete beginner-friendly learning series with written tutorials, videos, templates, and downloadable planning resources.
Designing a Customer Data Platform Strategy
This independent strategy project demonstrates my approach to Customer Data Platform planning using a publicly available retail website. It showcases customer journey analysis, data collection strategy, personalization opportunities, governance recommendations, and implementation planning while respecting the confidentiality of my professional CDP work.
Redesigning an Unemployment Benefits Portal to Reduce User Friction
This independent UX redesign project explores how thoughtful interface design can improve the experience of navigating a government unemployment portal. Through usability analysis, interface redesigns, and desktop and mobile mockups, I demonstrate my approach to reducing friction, simplifying navigation, and designing with empathy for real users.
Building the Simple Software Tutorials Learning Platform
Designed and maintained a self-service software learning platform consisting of instructional videos, supporting documentation, downloadable resources, and searchable written content to help users learn Microsoft Office tools independently.
Sally Scott 