I create clear, practical documentation that helps people understand complex products, processes, and systems. My experience includes software documentation, user guides, knowledge-base content, tutorials, process documentation, release communications, and educational resources for both internal and external audiences.
My approach is straightforward: understand what the reader needs to accomplish, organize the information logically, and make it as easy as possible to find, understand, and use.
How I’ve Applied Technical Writing
- Created and maintained customer-facing and internal documentation for enterprise software, including training manuals, release notes, knowledge-base content, user guidance, and supporting resources for new product features.
- Built and managed a Confluence-based knowledge resource at AutoAlert, organizing information so internal teams and customers could more easily find the guidance they needed to use complex software products.
- Supported a frequent software release cadence with clear documentation and learning content, translating product changes into release notes, videos, quizzes, webinars, and other resources for internal and external audiences.
- Developed hundreds of software tutorials through Simple Software Tutorials, combining step-by-step written instructions, screenshots, video demonstrations, and downloadable resources for users with varying levels of technical experience.
- Designed technical and instructional content across multiple industries and formats, including SaaS, automotive, consumer products, job-search tools, and independent learning projects.
- Created structured templates, process guides, reference materials, and reusable documentation, helping users complete tasks more consistently and reducing the need to rely on informal knowledge transfer.
- Translated complex or unfamiliar topics into plain language, focusing on logical organization, practical examples, and the information users need to successfully complete a task.
Core skills
- Technical Writing
- Software Documentation
- Knowledge Base Content
- User Guides
- SOPs and Process Documentation
- Information Architecture
- Content Development
- Editing and Content Quality
- Jira and Confluence
- AI-Assisted Content Evaluation
Projects
Writing Clear Game Instructions for Consumer Backyard Games
I researched, illustrated, and wrote consumer-friendly instruction manuals for backyard games sold through major retailers including Amazon, Walmart, and Dick’s Sporting Goods. By combining clear writing, custom illustrations, and thoughtful information design, I transformed inconsistent game rules into documentation that helped first-time users confidently assemble and enjoy each product.
View projectBuilding the Simple Software Tutorials Learning Platform
Designed and maintained a self-service software learning platform consisting of instructional videos, supporting documentation, downloadable resources, and searchable written content to help users learn Microsoft Office tools independently.
View projectBuilding a Jira Job Search Tracker and Complete Learning Series
I designed a customizable Jira system for managing job opportunities, application activities, interviews, and follow-ups. I then turned the project into a complete beginner-friendly learning series with written tutorials, videos, templates, and downloadable planning resources.
View projectMaking HTML, CSS & JavaScript Easier to Learn
This personal reference guide transforms HTML, CSS, and JavaScript documentation into a practical learning resource organized around real-world tasks instead of technical jargon. It demonstrates my approach to technical communication by making complex information easier to understand, navigate, and apply.
View project
