This Lean Manufacturing initiative introduced me to structured process improvement and continuous improvement principles. By analyzing workflows, documenting processes, and identifying opportunities to reduce unnecessary effort, I helped support more consistent operations while developing an approach to problem solving that has influenced my work ever since.
Category: Process Improvement & Adoption
Standardizing Customer Service Processes to Improve Consistency and Coverage
As part of a Lean Manufacturing initiative, I helped standardize customer service processes across multiple representatives. By documenting workflows, consolidating best practices, and supporting cross-training, we created a more consistent customer experience while making it easier for employees to support one another during vacations and changing business needs.
Redesigning Order Processing to Improve Speed, Accuracy, and Adoption
I helped redesign Baden Sports' order processing workflow by reducing manual handoffs, improving system access, introducing automation, and training employees on new procedures. The result was a faster, more reliable process that empowered staff, improved collaboration across departments, and created a better experience for customers.
Sally Scott 