Although technical writing has been a significant part of my work for many years, it has rarely been reflected in my job titles. I have written training manuals, software documentation, process guides, knowledge bases, product requirements, quick reference guides, and countless internal resources throughout my career. To strengthen that experience with formal training, I completed… Continue reading Applying Technical Writing Principles Through Practical Documentation Projects
Tag: Process Documentation
Redesigning Order Processing to Improve Speed, Accuracy, and Adoption
I helped redesign Baden Sports' order processing workflow by reducing manual handoffs, improving system access, introducing automation, and training employees on new procedures. The result was a faster, more reliable process that empowered staff, improved collaboration across departments, and created a better experience for customers.
Sally Scott 