Technical communication is about more than writing documentation. It’s about helping people understand complex information so they can accomplish a task with confidence.
Throughout my career, I’ve found myself documenting processes, creating training materials, writing product instructions, developing knowledge bases, and translating technical concepts into language that everyday users can understand. Whether I’m explaining software, documenting a business process, or creating assembly instructions for a consumer product, my goal is always the same: remove confusion before it becomes frustration.
My background in Communication, combined with years of experience working alongside product teams, marketers, trainers, developers, and operations leaders, has taught me that the best documentation isn’t written after a project is finished. It’s designed alongside the product, process, or experience itself.
Good technical communication doesn’t simply explain how something works. It helps people succeed.
What You’ll Find Here
This section highlights projects where documentation, instructional writing, and information design played a central role.
Examples include:
- Technical documentation
- Product instruction manuals
- Consumer product documentation
- Knowledge base articles
- Training manuals
- Software documentation
- Process documentation
- Quick reference guides
- Getting Started guides
- Technical illustrations
- Visual documentation
- Documentation strategy
- Plain-language communication
Featured Projects
Professional Development
Although technical writing has been part of my work for more than two decades, I wanted to formally strengthen those skills through structured education.
In 2021, I completed the Technical Writing certification offered by the Moscow Institute of Physics and Technology through Coursera, earning a final grade of 98.5% with perfect scores on both peer-reviewed writing projects.
The course covered topics including:
- Technical reports
- Instructional writing
- Documentation structure
- Information design
- Plain language
- Technical editing
- Document organization
- Technical communication principles
The assignments reinforced something I’d already discovered through experience: great documentation combines clear writing, thoughtful organization, and visual communication to reduce cognitive effort for the reader.
View my projects from this course…
Additional Experience
Technical communication has been part of nearly every role I’ve held, even when it wasn’t listed in my job title.
Additional work includes:
- HTML, CSS, and JavaScript cheat sheets
- Software training manuals
- Knowledge base documentation
- Getting Started guides
- Quick reference guides
- Standard operating procedures (SOPs)
- Role documentation and cross-training materials
- Customer Data Platform (CDP) documentation
- Learning management system documentation
- Software implementation documentation
- Process documentation
- Product release documentation
- Internal team documentation
- Marketing campaign documentation
- UX documentation
- Training videos and written tutorials
- Technical illustrations and diagrams
A Closing Thought
Documentation is one of the highest-leverage investments an organization can make. It reduces onboarding time, preserves institutional knowledge, improves consistency, and empowers people to work more independently. Whether I’m documenting a software platform, a business process, or a physical product, my goal is to create resources that continue delivering value long after the original project is complete.
Sally Scott 