Throughout my career, my job titles have changed frequently, but the underlying work has been remarkably consistent. Whether I was designing software, building training programs, improving business processes, creating marketing campaigns, or documenting complex systems, my focus has always been the same: understand the problem, reduce friction, and create solutions that help people succeed.
This portfolio is organized by discipline so you can explore the type of work most relevant to your interests. Each section includes real projects, supporting examples, and the thought process behind the work.
Explore by Expertise
Learning Experience Design
Creating scalable learning experiences that help people confidently adopt software, processes, and new ways of working.
Marketing Systems & Campaign Design
Designing coordinated marketing campaigns where messaging, timing, and internal communication work together to create better customer experiences.
Process Improvement & Adoption
Identifying friction, simplifying workflows, and helping organizations successfully implement change.
Technical Communication
Transforming complex information into documentation, articles, guides, and training resources that people can actually use.
UX & Product Design
Research-driven software and interface design focused on usability, accessibility, and reducing cognitive load.
Visual Design
Designing visual assets that communicate clearly while supporting larger business and customer goals.
Featured Projects
| Category | Featured Project |
|---|---|
| Learning Experience Design | Making Enterprise Software Easier to Learn Through Scalable Training Design |
| Marketing Systems & Campaign Design | Building a Community Marketing Campaign That Increased Local Food Bank Donations |
| Process Improvement & Adoption | Redesigning Order Processing to Improve Speed, Accuracy, and Adoption |
| UX & Product Design | Redesigning an Unemployment Benefits Portal to Reduce User Friction |
| Visual Design | Creating Product Mockups That Accelerated Custom Order Approvals |
| Technical Communication | Writing Educational Automotive Content That Built Customer Trust |
Sally Scott 