Although technical writing has been a significant part of my work for many years, it has rarely been reflected in my job titles. I have written training manuals, software documentation, process guides, knowledge bases, product requirements, quick reference guides, and countless internal resources throughout my career. To strengthen that experience with formal training, I completed… Continue reading Applying Technical Writing Principles Through Practical Documentation Projects
Tag: Documentation
Standardizing Customer Service Processes to Improve Consistency and Coverage
As part of a Lean Manufacturing initiative, I helped standardize customer service processes across multiple representatives. By documenting workflows, consolidating best practices, and supporting cross-training, we created a more consistent customer experience while making it easier for employees to support one another during vacations and changing business needs.
Sally Scott 