User-Centered Design, Research & Product Collaboration
Great user experiences don’t happen by accident. They come from understanding how people think, anticipating where they’ll struggle, and designing solutions that make their goals easier to accomplish.
Throughout my work, I’ve collaborated with UX designers, developers, product teams, and end users to improve software experiences. My role has often been connecting those perspectives—bringing user insights into product discussions, identifying opportunities to reduce friction, and helping translate ideas into practical, intuitive solutions.
I like to understand what success looks like before deciding how to get there.
One approach that has served me well is imagining the complete experience before deciding what to build first. Having a clear vision of where a product is ultimately headed makes it easier to prioritize features, support future growth, and create a more cohesive experience over time.
While I don’t consider myself a full-time UX designer or software developer, I enjoy working at the intersection of design, usability, and communication. Whether I’m creating interface mockups, researching user needs, writing product requirements, or collaborating with development teams, my focus is always on helping people accomplish their goals with less confusion and greater confidence.
What You’ll Find Here
This section highlights projects that demonstrate my approach to user experience, product collaboration, and interface design, including:
- UX research and user-centered design
- Interface and mobile app concepts
- Website redesigns
- Product collaboration
- Product requirements and user stories
- Cross-functional work with designers and developers
- Usability improvements and workflow optimization
Featured Projects
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Improving Receptionist Workflows Through UX Research and Dashboard Design
Receptionists often provide the dealership’s first impression, however they are often kept in the dark on key information that can help them provide an excellent experience for customers. Our goal with this project was to eliminate as many of these challenges as possible by displaying key information on a dashboard and providing quick access to…
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Designing a Home Inventory Mobile App for Everyday Users
This independent UX and product design project explores the creation of a home inventory mobile application from concept to prototype. Through competitive research, user-centered design, information architecture, and mobile interface mockups, I developed a scalable product vision focused on simplicity, organization, and long-term usability.
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Redesigning an Unemployment Benefits Portal to Reduce User Friction
This independent UX redesign project explores how thoughtful interface design can improve the experience of navigating a government unemployment portal. Through usability analysis, interface redesigns, and desktop and mobile mockups, I demonstrate my approach to reducing friction, simplifying navigation, and designing with empathy for real users.
Additional Experience
Beyond the featured projects above, I’ve collaborated closely with UX designers, developers, trainers, and product teams to improve software experiences throughout the product lifecycle. My contributions have included:
- Writing product requirements and user stories
- Reviewing interface designs from a user perspective
- Conducting user research and gathering customer feedback
- Supporting quality assurance and usability testing
- Recommending workflow and navigation improvements
- Translating customer needs into product enhancements
- Creating standardized processes for collecting and communicating product issues
- Collaborating with development teams to improve software adoption and usability
Sally Scott 