Receptionists often provide the dealership's first impression, however they are often kept in the dark on key information that can help them provide an excellent experience for customers. Our goal with this project was to eliminate as many of these challenges as possible by displaying key information on a dashboard and providing quick access to helpful resources.
Project Type: UX & Product Design
Designing a Home Inventory Mobile App for Everyday Users
This independent UX and product design project explores the creation of a home inventory mobile application from concept to prototype. Through competitive research, user-centered design, information architecture, and mobile interface mockups, I developed a scalable product vision focused on simplicity, organization, and long-term usability.
Redesigning an Unemployment Benefits Portal to Reduce User Friction
This independent UX redesign project explores how thoughtful interface design can improve the experience of navigating a government unemployment portal. Through usability analysis, interface redesigns, and desktop and mobile mockups, I demonstrate my approach to reducing friction, simplifying navigation, and designing with empathy for real users.
Sally Scott 